Your privacy matters to us. This policy explains exactly what data 999bet collects, why we collect it, how we use it, and the rights you have over your personal information.
Privacy at 999bet isn't just a legal requirement — it's a commitment we take seriously. Here's a quick overview of the six core principles that guide how we handle your personal data.
All personal data stored by 999bet is encrypted using industry-standard AES-256 encryption. Your account details, transaction history, and personal information are never stored in plain text on our servers.
999bet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate your account and improve the 999bet platform experience.
999bet only collects the data that is genuinely necessary to operate your account and comply with legal obligations. We don't collect data for the sake of it — if we don't need it, we don't ask for it.
Payment transactions on 999bet — including bKash, Nagad, and Rocket — are processed over fully encrypted connections. Your mobile banking credentials are never visible to or stored by 999bet at any point.
You have the right to access, correct, and delete your personal data held by 999bet. You can also request a copy of your data or ask us to restrict how we use it. These rights are real and we honour them without unnecessary delays.
If you don't want to receive promotional communications from 999bet, you can opt out at any time — directly from your account settings or by contacting our support team. We will never send you marketing messages without your consent.
This Privacy Policy applies to all users of the 999bet platform, including the website at 999bet.run and any associated mobile applications. By registering an account or using any 999bet service, you confirm that you have read and understood this policy.
999bet is an online betting and gaming platform operated for players in Bangladesh and other permitted jurisdictions. When this Privacy Policy refers to "999bet", "we", "us", or "our", it means the entity responsible for operating the 999bet platform and processing your personal data.
As the data controller for your personal information, 999bet is responsible for deciding how and why your data is collected and used. If you have any questions about how 999bet handles your personal data, you can contact our support team at any time using the details provided in Section 12 of this policy.
We take our responsibilities as a data controller seriously. Every decision we make about your personal data is guided by the principles of transparency, fairness, and respect for your privacy. That's not just a legal obligation for 999bet — it's how we believe a trustworthy platform should operate.
999bet collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically when you use our services, and information we receive from third-party payment providers.
Information you provide directly:
Information collected automatically:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, NID | Age verification, KYC compliance |
| Contact Data | Phone number, email | Account communication, support |
| Financial Data | Mobile banking number, transaction records | Payment processing, fraud prevention |
| Technical Data | IP address, device info, browser | Security, platform optimisation |
| Usage Data | Betting history, session logs | Responsible gaming, service improvement |
999bet uses your personal data only for legitimate purposes that are directly connected to operating the platform and serving you as a player. We do not use your data for purposes that would surprise you or that you would reasonably object to.
When 999bet uses your data for marketing purposes, you always have the right to opt out. Every marketing message we send includes a clear unsubscribe option. You can also manage your communication preferences directly from your account settings at any time.
999bet processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing:
Where 999bet processes your data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent, contact our support team or update your preferences in your account settings.
999bet does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy.
In all cases where 999bet shares your data with third parties, we ensure that appropriate safeguards are in place to protect your information. We do not allow third parties to use your data for their own marketing purposes.
999bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the 999bet platform. For non-essential cookies, you can opt out without impacting core functionality.
Some cookies on the 999bet platform may be set by third-party service providers such as analytics tools. These providers have their own cookie policies. 999bet does not control third-party cookies and recommends reviewing the relevant provider policies for full details.
999bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are outlined below.
When your data is no longer required, 999bet securely deletes or anonymises it. If you request account closure, we will begin the data deletion process in accordance with the retention periods above. Some data may be retained beyond these periods where required by law or for the establishment, exercise, or defence of legal claims.
As a 999bet player, you have a number of rights in relation to your personal data. These rights are genuine and 999bet is committed to honouring them promptly and without unnecessary barriers.
Request a copy of all personal data 999bet holds about you.
Ask us to correct any inaccurate or incomplete personal data.
Request deletion of your personal data where there is no legal reason to retain it.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, contact the 999bet support team with your request. We will respond within 30 days. In some cases, we may need to verify your identity before processing your request. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.
Email your data rights request to [email protected] with the subject line "Data Rights Request". Include your registered phone number and a brief description of your request. Our team will acknowledge receipt within 48 hours and complete the request within 30 days.
999bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Security is not an afterthought at 999bet — it is built into every layer of the platform.
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 999bet will notify affected players and relevant authorities in accordance with applicable legal requirements. We will always be transparent about security incidents that affect your data.
999bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the 999bet registration process, and we take all reasonable steps to prevent minors from accessing the platform.
If 999bet becomes aware that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. If you believe a minor has registered on 999bet, please contact our support team immediately so we can investigate and take appropriate action.
Parents and guardians who are concerned about a minor's access to online betting platforms are encouraged to use parental control software and to visit our Responsible Gaming page for additional guidance and resources.
999bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how we use your personal data, 999bet will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically to stay informed about how 999bet protects your privacy.
Your continued use of the 999bet platform after any updates to this Privacy Policy constitutes your acknowledgement of the revised policy. If you disagree with any changes, you have the right to close your account and request deletion of your personal data in accordance with Section 8 of this policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how 999bet handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
When contacting us about a privacy matter, please include your registered phone number and a clear description of your query or request. This helps us locate your account and respond accurately. We aim to respond to all privacy-related emails within 24 hours.
If you are not satisfied with how 999bet has handled your personal data or responded to a data rights request, you have the right to escalate your complaint. Contact our support team to initiate the formal complaints process and a senior team member will review your case within 5 business days.